Frequently asked questions
You can contact us by sending an email at info@dalmatiashuttle.com or call us on +385 95 576 3355
Our working hours: Monday to Sunday from 08 to 22h.
*Once your transfer is booked, you will receive a confirmation e-mail.
When your airplane lands, you will have to claim your baggage and proceed to the exit. On your way out, you will see your driver holding a sign with your name on it.
For transfers from a ferry port or train station, we will always pick you up at the nearest meeting point available. We will detail your exact meeting point when we confirm your booking.
For transfers from your accommodation, the driver will wait for you at the reception or outside the building.
A private transfer is a pre-booked, chauffeur-driven vehicle reserved solely for your party. Pre-booked private transfer drivers wait for you at a specific meeting point which you choose during booking, and take you directly to the exact address or location indicated by you when making the booking.
Child seats and boosters can be requested while making your booking and are free of charge. If you require a child seat for a baby under 9 months, you would need to bring your own, as we only offer front-facing child seats for babies over 9 months old.
You do not need to worry about delays as we monitor our clients’ flights. Your pick up time will be updated and our driver will be waiting for you at the proper arrival time.
All our clients can change their booking scheduale. You can change the dates, times and locations of the pickup and drop-off, and any other additional information. Simply contact us with the new inforation by e-mailing us at info@dalmatiashuttle.com or via our mobile number +385 95 576 3355 (including Whats App and Viber).
The capacity of our vehicles allows for each passenger to have a maximum of one piece of big luggage and one piece of hand luggage.
Our drivers speak very good English and can provide you valuable tips and information about Croatia. Feel free to ask them what to see, where to eat and what to do.
It is possible to add extra stops to a transfer booking. If you wish to make a stopover during your ride, please click the stopover box during your booking process. Such stops are often necessary to pick up keys, or if two families are staying at different accommodation. Extra stops need to be in the same direction as the final stop or in the same area/zone as the airport, train station or cruise port and are limited to 5 minutes. If you want to make a supermarket stop or another other longer stopover, please contact us in advance.
We are a pet-friendly company, but please let us know that you will be accompanied by a pet. There are no extra fees for pet transport.
You need to book your transfer a minimum of 24 hours in advance, as it is sometimes very difficult to find a free vehicle at the airport during summer months.
We understand that sometimes plans can change. Therefore, we have a flexible cancellation policy and there are no cancellation fees if you cancel more than 24h in advance.